Does a customer loyalty program work both ways? Apparently not at a certain airline whose favorite color is blue.
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Tag Archives: Airlines
Banning Reclining Seats In Coach
Putting reclining seats in airline economy-class cabins is an idea whose time has come, and gone.
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If You Can’t Beat ‘Em, Lobby Against ‘Em
Memo to American air carriers: Try matching stiff foreign competition with a better product.
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Crabs That Fly
Emirates offers a comfortable seat and good value on trans-Atlantic flights, so some U.S. carriers want to put a stop to it.
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No Bumps On JetBlue
On most airlines, overbooking can make travelers queasy before they leave the ground. But there are no bumps on JetBlue.
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Atlanta Deserves To Fly The Silver Comet
A tiny upstart airport might loosen Delta’s grip over Atlanta air travel, but Delta seeks to squelch the threat.
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Flying The Competition
A recent trip showed me what I was missing by not traveling on big, legacy airlines. It turns out, not much.
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In Antitrust Fairy Tales, Bad Things Come In Threes
Once again, government lawyers claim weak competitors make for stronger competition. Once again, they are wrong.
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Exotic Destinations You Can Reach By Car
Airline travel, at its best, is still a hassle. No matter where you live, there’s a vacation option in driving distance that’s worth the trip.
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A Customer Complaint That Got Results
JetBlue heard and addressed the author’s complaints in a way that can help a lot of loyal customers.
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