Does a customer loyalty program work both ways? Apparently not at a certain airline whose favorite color is blue.
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Tag Archives: Brand Loyalty Programs
Free If You Use It, Pay If You Don’t
Recently I redeemed some of my Hilton Honors points for a free night’s stay in East Brunswick, N.J. (Stop snickering; …
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A Customer Complaint That Got Results
JetBlue heard and addressed the author’s complaints in a way that can help a lot of loyal customers.
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