Retailers have the tools to provide outstanding personal service in the internet era, if they put those tools to use.
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A Personal Touch In An Online Era
Tag Archives: JetBlue
Pilot-In-Command
An aircraft’s captain outranks an ex-U.S. senator, but New York’s Al D’Amato missed that memo.
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Fliers Left Up In The Air
Airlines will make better efforts to help passengers stranded by technical failures – when they have no other choice.
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A Customer Complaint That Got Results
JetBlue heard and addressed the author’s complaints in a way that can help a lot of loyal customers.
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JetBlue Kicks Me To The Curb
Does a customer loyalty program work both ways? Apparently not at a certain airline whose favorite color is blue.
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Crabs That Fly
Emirates offers a comfortable seat and good value on trans-Atlantic flights, so some U.S. carriers want to put a stop to it.
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No Bumps On JetBlue
On most airlines, overbooking can make travelers queasy before they leave the ground. But there are no bumps on JetBlue.
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Flying The Competition
A recent trip showed me what I was missing by not traveling on big, legacy airlines. It turns out, not much.
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Aberrations Underscore Flight Crews’ Usual Excellence
Breakdowns and tirades get the headlines, but airline crews and ground staff do their best under difficult daily circumstances.
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Not Much Change At The Airlines
Slammed by coronavirus, airlines try to coax new bookings while giving little to customers who planned ahead.
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