You know that awful feeling when your efforts to fix a mistake only make things worse? Netflix does.
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Tag Archives: Reed Hastings
A Father’s Life Story
A manila folder in my office holds a vinyl case that contains three life insurance policies, carefully stowed away many …
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Good Managers Admit Their Mistakes
Why don’t more companies acknowledge errors and fix them promptly? Because bosses are human, and we don’t like to admit our mistakes.
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